Questions Answered

  • Is the price from Melbourne to Melbourne

    Yes, return coach travel plus resort entry is included.

  • What is the difference between the “Advance Purchase” fare and the more expensive one

    The more expensive fare is refundable & or date changes are permitted upto 5pm the day prior, the Advance Purchase fare offers no changes or refunds 14 days prior to travel. This is for all optional extra’s as well you may purchase.

  • Is there going to be snow

    Yes, Mt Buller will have skiable snow from 10th June 2017 to the close of season. Snow produced by their snow factory and complemented by natural falls will be enough for beginners, Intermediate and Advanced skiers or boarders will know when the relevant terrain is skiable.

  • Do we stop prior to Mt Buller

    No, it is a direct service to give you more time on the mountain. There is a restroom on board the coach plus optional extra’s are collected on arrival at Mt Buller not en route.

  • What happens if I miss the bus in Melbourne

    You have missed the bus, no refunds will be offered and the bus will not wait if you call.

  • Can I bring my own food or lunch

    Yes there is shelter at Mt Buller with tables and chairs inside a heated area, but heating or cooking equipment is not permitted.

  • What happens if I hurt myself.

    There is a medical centre on the mountain run as a private practice, we strongly recommend health and or travel insurance.

  • Will it be really cold

    The average temperature will be -3 to + 3 degree’s, but could be -10 to + 15.

  • What happens if I miss the bus at Mt Buller back to Melbourne.

    The bus leaves at 16.45, if you are not at the bus by 16.35 we will text you once to see where you are, if you do not arrive by 16.45 all accommodation plus related travel expenses will be at your cost to return to Melbourne.

  • Are the ski or snowboarding lessons offered in another language.

    Subject to daily demand they may be, but all lessons are purchased on the understanding they are conducted in English.

  • Why is Southern Cross the only Melbourne Pick Up

    To reduce cost and travel times we only depart from Southern Cross Station located on Spencer st, all Metro trains easily connect here plus if staying in the Melbourne CBD you can use the Free Tram Zone to connect with ease.

  • Can we change our minds and add lift or lessons after we buy our day tour ticket.

    After you have completed your online booking, you can not add or remove lift / lessons or optional products without cancelling the whole purchase. You can how ever purchase lift tickets etc directly with Buller Ski Lifts. BullerBus staff will not be able to assit with these outside purchases on the day of travel.

  • Can we buy our day tour tickets through a travel agent or hotel tour desk.

    We only offer online sales to reduce the final price for all travellers to get better value for money.

  • By pre booking are our monies safe.

    By using your Mastercard or Visa, all monies will be refunded if your product is not delivered.

  • How much luggage can we bring

    There is no luggage restrictions

  • Where at Melbourne Airport do we meet

    Out the front of Terminal 2, there is a series of lanes, meet in the second over which has a Purple awning, toward the Qantas end.

  • Do we stop prior to Mt Buller

    No, it is a direct service with restrooms on board the coaches.

  • Does the bus deliver me to my accommodation

    No, we stop at Horse Shoe Hill and change to over snow taxis, these are payable in cash for your return journey and there is no need to pre book. Average cost is $40 per adult and $30 per child return.

  • Can I book through a travel agent

    Yes, your travel agent will contact us or their proffered wholesaler to arrange your travel.

  • Why does the early Friday and Sunday service from Mt Buller not go to the CBD

    The majority of guests fly out, if you wish to continue onto the CBD you can connect with SkyBus at the airport at your own expense.

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